SHIPPING & RETURNS
Everything you need to know about getting your heat delivered and our hassle-free return policy.
Shipping
Shipping Destinations
We currently ship to all 50 U.S. states. International shipping is not yet available but is coming soon!
Note: We cannot ship to P.O. boxes at this time. Please provide a physical address.
Processing & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | $7.99 (Free over $50) |
| Expedited Shipping | 2-3 business days | $14.99 |
| Express Shipping | 1-2 business days | $24.99 |
Orders placed before 12pm EST on business days typically ship the same day. Orders placed after 12pm EST or on weekends/holidays will ship the next business day.
🎉 Free Shipping
Enjoy FREE standard shipping on all orders over $50! No coupon code needed—discount automatically applied at checkout.
Returns & Refunds
30-Day Satisfaction Guarantee
We stand behind our products 100%. If you're not completely satisfied with your purchase, we'll make it right with a full refund or replacement—no questions asked.
- âś“ Return unused products within 30 days for a full refund
- âś“ Damaged or defective items replaced immediately
- âś“ Missing items reshipped at no additional cost
How to Return
- 1Contact Us
Email hello@b-rads.com with your order number and reason for return.
- 2Get a Return Label
We'll email you a prepaid return shipping label within 24 hours.
- 3Ship It Back
Pack the items securely and drop off at any UPS location.
- 4Get Your Refund
Refunds are processed within 3-5 business days of receiving the return.
⚠️ Important Notes
- • Returns must be initiated within 30 days of delivery
- • Products must be unused and in original packaging for full refund
- • Opened products may still qualify for store credit or replacement
- • We do not accept returns on international orders at this time
QUESTIONS?
Our support team is here to help with any shipping or return questions.